When you make a booking you guarantee that you have the authority to accept, and do accept, for and on behalf of all your party members, the terms of these booking conditions. We require a signed booking form or an on-line booking form showing all requested details for all the people in your party. A contract will exist between yourself and S.L. Oceanview Services Ltd. upon the issue our confirmation invoice. With an on-line booking a contract will exist when the booking is received via our computer system and your booking reference number is issued.

1.1    Once you have chosen a Villa please fill out our simple on-line booking form and press complete. Having verified the availability and processed your payment, we will transmit a Booking Form by e-mail.

1.2    The person who completes the booking Form certifies that he/she is authorised to agree to its terms on behalf of all persons included on the Booking Form, including any persons who may be substituted/added at a later date.

1.3    The signatory must be a member of the party occupying the villa and must be over 21. Bookings will not be accepted from parties of young people less than 21 years of age.

1.4    Immediately upon receipt of deposit payment, we will e-mail you a Confirmation of Booking; this will note the remaining balance. Please note that the booking is not confirmed until we have received this deposit.

2.1    The initial payment required to secure a reservation is 15%. This payment can be made by Credit Card /Debit Card on-line when you fill out your booking form.

2.2    The balance can be paid at any time prior to arrival by Credit/Debit Card or in cash (Euros) on Arrival at our Check in office on day of arrival.

Our villas are made available for letting on the understanding that the villa will be left clean and tidy at the time of check out and all personal waste must be removed from the villa. And all Our Villa Owners require a security Deposit, we offer two options.

3.1   Damage Waiver (Non Refundable) €7.00 per day
          We have learned that our vacationers do not travel thousands of miles to damage a Villa. At the same time, experience also tells us that accidents can and do happen. Our Damage Waiver is an alternative to our Refundable Security Deposit and is an insurance policy to cover accidental damage or loss up to €1000. Exclusions: Intentional acts, gross negligence and/or willful and wanton conduct, any additional cleaning, and/or other services/utilities that are not included in the rental price.

Oceanview Employees all wearing uniforms and name badges have a right to access the villa during your stay if regular or urgent maintenance is required and pool maintenance staff may enter the grounds during your stay normally very early in the morning.

Any valuables left at the Villa are left at your own risk. Neither Oceanview nor the Owner is responsible for any loss. All villas have safes please use them. It is your responsibility to ensure all doors and windows are closed and locked when leaving the villa, or when by the poolside/in the grounds. If theft or damage to the owner’s property occurs through negligence on your part the owner is entitled to seek compensation from you. No refund can be given should you decide to vacate the property as a consequence of a burglary.

You are responsible for all members of your party's travel and health documentation (passports, driving licenses, vehicle registration documents, green card, motor insurance etc) and for any consequences arising from failure to carry correct documentation or to comply with all relevant passport or visa requirements.

7.1    It is a condition of booking that all members of the party have comprehensive travel insurance, including cover for cancellation of your trip.

7.2    We cannot be held responsible for any problems arising out of the organisation of insurance.

8.1   You must vacate the Villa and return the keys to our Check in office by 10.00 am on the day of departure to facilitate cleaning and servicing. Failure to Vacate the Villa by 10am will result in a charge of €150 for the first Hour and a further €100 for each hour thereafter being taken, from firstly your Security deposit or Secondly your Credit/Debit Card.

You may Check in any time after 1700 hours (5pm) Local Time at our check in office

If these times are likely to cause you difficulty, please advise us at the time of booking. The check in office is open till at least 11pm every day. We operate a key box system at our check in office should you arrive and our office be closed.

8.2   Upon departure from the villa it is the client’s responsibility to ensure that safes are left open, keys and remote controls for gates and doors and are returned to our check in office. An administration charge and replacement value of lost items and resetting codes on safes will be deducted from the security deposit in this incidence.

9.1   In the unlikely event of a significant change or cancellation of your booking by the Owner, we will inform you as soon as possible. If requested and if available we will try to arrange alternative accommodation of a similar type, price, standard and location. Alternatively, Oceanview will refund all payments made by you.

9.2   No Compensation will be offered by Oceanview.

9.3   Any cancellation by you (for whatever reason) must be in writing. (This may include e-mail or fax). The effective date of cancellation is the date we receive written notification and any penalties due have been paid to Oceanview.

9.4   If you cancel at any time you will lose your deposit. Since we incur costs in canceling your booking arrangements, you will have to pay the applicable cancellation charges up to the maximum shown.

9.5   If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. Claims must be made direct to the insurance company concerned.

10.1 You are responsible for keeping the villa and all its contents in the same state of cleanliness, repair and condition as at the commencement of the holiday. You will be responsible for the payment for any breakages, loss or damage to the property caused by you or members of your party. Oceanview reserves the right to make deductions from the security deposit for any extra cleaning, over the number of hours committed to departure cleaning, and to claim against you for damage or loss if the cost of which exceeds the security deposit.

10.2 The person signing the contract is responsible for the correct and decent behavior of all members of the party. Should you or a member of the party not behave in such a manner, Oceanview may use their absolute discretion to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the villa. Neither we nor the Owner will have any further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and neither we nor the Owner will pay any expenses or costs incurred as a result of the termination.

10.3 Only the persons stated on the completed Booking Form may use the villa Day or Night unless otherwise agreed in advance in writing by us and the Owner. Oceanview or the Owner has the right to terminate hire without prior notice and without refund or compensation if the numbers are exceeded. A pro rata sum will automatically be deducted from your security deposit for any additional adults/children.

10.4 We act as an agent for the Owner for the private rental of the villa. If you intend to organise a function (e.g. party, wedding, cocktail party) at the villa, you must seek prior written permission from us and the Villa owner. Additional charges and/or an increased security deposit may be sought at the Owner’s discretion.

11.1 Oceanview accept no responsibility for any descriptions which contain inaccurate, incomplete or misleading information or errors and which have been supplied by the Owner on our website nor can we accept responsibility for any descriptions which contain inaccurate incomplete or misleading information or errors and which have been supplied by us (as opposed to the Owner). We cannot be responsible for ensuring that the villa is suitable in all respects for you or your party's needs.

11.2 Owners reserve the right to make modifications to the property specification that are considered necessary in light of operating requirements. In the interest of continual improvement owners reserve the right to alter furniture, amenities, facilities, or any part of any activities, either advertised or previously available, without any prior notice.

11.3 If we become aware of material changes after your booking has been confirmed we will advise you before departure but we can not be held responsible and we will not pay compensation for any changes.

11.4 Distances given are approximate. Times are approximate, based on driving, not walking.

11.5 Where an inventory is provided, it is in your own interest to see that this is accurate so that any loss/damage is not wrongly attributed. Please inform us of any discrepancies/malfunctions within 24 hours of arrival, after which time you will be deemed to be responsible.

11.6 All villas operate a strict NO SMOKING policy. Should we feel it is necessary to clean curtains etc. to remove cigarette smell or paint walls etc. after your departure, you will be charged and it will be taken from your security deposit.

11.7 Whilst we try to ensure that many of our villas are equipped with wi-fi internet access we cannot be held liable for any malfunctions or technical problems with Internet Service Providers.

11.8 In properties equipped with air conditioning this will only be effective if all doors and windows are closed whilst it is running. Neither we nor the owner can be held responsible for non effective air conditioning if this simple procedure is not followed. The owner may also levy an additional charge if electricity consumption is above the seasonal average due to non adherence to this guideline.

12.1 As we act only as agent for the Owner we cannot accept any liability for any act(s) or omission(s) of the Owner or anyone representing, or employed by, the Owner. Further, we cannot accept any liability for any shortcomings or defects with or in any property.

12.2 If you have any complaints regarding any services we provide (as opposed to any provided by the Owner), you must inform us immediately in writing and in any event within 7 days of the end of any arrangements booked through us. We regret we cannot accept any liability if we are not so notified. Our maximum liability to you if we are found to be at fault in relation to any service we provide (as opposed to any service provided by any third party such as an Owner for whom we are not responsible) is limited to the commission we have earned or are due to earn in relation to the booking in question. We do not exclude or limit any liability for death or personal injury which arises as a result of our negligence or that of our employees whilst acting in the course of their employment.

12.3 While every effort is made to perform the contract, we cannot accept liability for alteration, delay or cancellation of your holiday because of war, or threat of war, riot or civil strife, terrorist activity (threatened or actual), natural disaster, fire, sickness, weather conditions, action at an airport or port by any governmental or public authority, technical problems relating to transport, airport regulations, temporary, technical, mechanical or electrical breakdown with your accommodation or other circumstances amounting to 'force majeure' or Acts of God and other similar events beyond our control.

13.1 In the event that you are disappointed with the villa, you must first contact Oceanview by telephone on the day of your arrival who will then attempt to resolve the problem. (You cannot be moved because you don’t like the location)

13.2 If you vacate the villa before the departure date you will not be entitled to a refund.

13.3 If the problem was not resolved to your reasonable satisfaction during your holiday, you should put your comments in writing within 28 days of your departure. We will forward your written complaint to the Owner and will within reason liaise with the Owner to assist in reaching a satisfactory settlement for all justifiable complaints regarding the villa you may have.

13.4 Neither we, nor the Owner can be held responsible for noise or disturbance originating beyond the boundaries of the villa or which is beyond the Owner's control. In the event that a source of reasonably obvious noise has been in existence prior to your arrival and we are informed of this, we will contact you to inform you of the disturbance.

13.5 We cannot be held responsible for the breakdown of mechanical equipment such as pumps, boilers, swimming pool filtration systems, nor for the failure of public utilities such as water and electricity.

13.6 In the event of discharge our liability shall be limited to the return of the sums paid to us in respect to the unused portion of the holiday calculated on a pro rata daily basis.

14.1 Payment for additional services you may require is normally made locally. If the supplier asks us to collect and pass on such deposits to them this does not give rise to any liability on our part for these services.

14.2 Bed linen and towels but not beach towels are included in all villas. This is normally changed at the end of each week. If you require more frequent changes you should request this at the time of booking, for which there will be an additional cost.

14.3 Electricity and usually end-of stay cleaning charges are normally included in all prices. Electricity usage is based on average readings of meters in previous rental periods. Excessive usage will also be charged for, particularly air-conditioning in summer.

14.4 villas left in an excessively unclean state will incur penalty charges. Garden maintenance is usually but not always included. Heating for swimming pools will be charged extra. Changes to the Booking Form incur a supplementary charge of 25 Euros. Items, which are not included in the price, will be pointed out at the time of booking.

15.1 Please note that swimming pool carry their own inherent risks. Upon arrival at the villa you and all members of your party must take time to familiarise yourselves with the location, layout, and depths of the swimming pool. Please take note of the pool warning signs, and other instructions for use, which may be displayed. Young children must not be allowed to wander unaccompanied in the grounds of any villa where there is a swimming pool. Your swimming pool is cleaned twice a week during a scheduled service by oceanviews own pool technicians. Should you request further cleans you will be charged for this service at a cost of 15 Euros per visit.

The law of the country that the property is in governs this contract and all matters arising out of it. Any dispute, claim or other matter which arises out of or in connection with your booking, will be dealt with by the courts of the country in question(cyprus).

We ask guests to familiarize themselves upon arrival at the villa with all health and safety features such as house alarms, fire alarms and extinguishers.

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to:

S L Oceanview Services Ltd
Head Office
495 Cavo Greko Avenue. Protaras. 5346
Tel: 00357 237 25922

Ministry Of Commerce Industry Tourism Department of Registrar Of Companies
T.I.C. No. 12172178            VAT No.1012178M